Redwood Credit Union

IT Specialist III

Santa Rosa, California · Mid

Sponsorship not specified$39k-$52kDetected 142 days ago

Customer SupportTCP/IPResearchLeadershipProblem SolvingMentoring

About the role

The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union.
Join us and discover why you'll love working at Redwood Credit Union!
Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service.

Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.
Perform log and system management reviews as well as operations and administration on all systems.
Communicate with IT management on projects, support and future needs planning both in writing and verbally.
Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned. Technical Support:
Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned.
Provide advanced end user support and guidance to other technical staff on end user issues.
Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.
Respond to and document requests for technology assistance via phone, verbal, or e-mail request.
Diagnose, repair and create documented process for assigned technology issue resolution.
Research, recommend, install, update, maintain, and retire new hardware and software solutions.

Knowledge, Skills and Abilities
Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
Thorough knowledge of networking, server hardware and software.
Current knowledge of practices, and regulations pertaining to data &telecommunications.
Ability to work independently with little supervision and/ or direction.
Ability to interact and communicate with outside vendors.
Ability to communicate effectively both verbally and in writing.
Ability to travel 20% of the time.
Ability to work Saturdays.
Ability to stand, bend, stoop, sit, walk, twist, and turn.

Respond to and report to security issues.
Apply threat mitigations and update operating systems as security flaws are discovered.
Maintain patches and apply security updates as necessary
Solve outstanding security issues through research and management suggested options.
Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas.
Research new technologies, draft recommendations and technology plans and requirements for business needs.
Effectively utilize project, change and incident management skills and documentation.
Demonstrate current technological understanding in the execution of duties.

Base starting range: $39.00 to $52.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
RCU employees are eligible for a.75% discount off RCU standard collateral auto loans

0% interest on garment, fitness, or home office equipment loan of up to $500
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
Competitive medical, dental, and vision insurance, mental health offerings
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:

25th largest credit union in the U.S. and the largest financial institution based in the North Bay
Recognized by Newsweek as one of "America's Best Credit Unions 2026"
Awarded a 5-Star Bauer Rating
Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
Top Corporate Philanthropists (#24)
San Francisco Business Times
Voted Best Places to Work in the North Bay 20 years in a row
World-class Employee Engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Industry leading Net Promoter Scores across the U.S.
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees.

RCU Discounts and Perks: • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans t

This listing is sourced directly from Redwood Credit Union's careers page and normalized into a canonical job model.