Midland States Bank

Teller - Bilingual

Rockford, IL - Highcrest, USA

Sponsorship not specified$18k-$22kDetected 91 days ago

Customer SupportCollaborationMentoringAdaptability

About the role

The Teller - Bilingual position is responsible for providing exceptional customer experiences to our diverse clientele.
Responsible for comprehensive, prompt and efficient customer transactions.
Trial balances cash drawer throughout the day.

Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships.
Demonstrates and models Midland States Bank core values that support the bank's culture.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Consistently demonstrates knowledge of bank products and services through referring products and services to corresponding business partners, assist customers on electronic services and entering opportunities into the customer information software.
This role provides customer service, processing both business and individual banking transactions; manages a cash drawer, cross-sells bank services.
Translate and interpret documents and message as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.

Demonstrated proficiency in both English and Spanish is required.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Institutional knowledge of banking.
Understanding basic knowledge of deposit and lending products & services.
Proficiency in both English and Spanish is required to assist our multilingual customers effectively.

At Midland States Bank, base salary is one component of our Total Rewards program.

for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.
Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.
Incentives and benefits are subject to eligibility requirements.
At Midland States Bank, base salary is one component of our Total Rewards program.
Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.
This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards).
Timely completion of all assigned learning activities.
Being flexible and adaptable

Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
Assists customers with transactions and ATM operations.
Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses.

This listing is sourced directly from Midland States Bank's careers page and normalized into a canonical job model.