Hudl

Customer Success Manager - Youth, Club & High School

Lincoln, NE, United States

Sponsorship not specified$34k-$46kDetected 1 day ago

SalesforceSalesCustomer Success

About the role

Your mission is to command your territory by securing industry-leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account.
You will be the bridge between initial sales and long-term expansion.
By becoming an expert on your customers' needs, you'll be the engine that identifies expansion opportunities and fuels revenue growth across your territory.

Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.
By partnering with Account Executives to transition new accounts, you'll ensure every program hits the ground running, sees immediate value from their investment, and builds the momentum needed for long-term success.
You'll lead the charge in driving deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow to see a maximum return on their investment.
You don't shrink from tough conversations; instead, you lean into them, going the extra mile to turn dissatisfied users into long-term partners.
We use Salesforce, Salesloft, and other platforms to track touchpoints and trends; you'll need to be comfortable living in these tools to manage your daily responsibilities.

You'll be the architect of a customer's first experience with Hudl.
You can balance a heavy load-from onboarding new accounts to holding program reviews-without letting the ball drop.
You have a natural growth mindset and never settle for the status quo.
You have experience in a client-facing role at a tech company and understand the nuances of subscription renewals and churn.
Familiarity with the Hudl Suite.

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.
Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.
Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.
$33,600 - $45,500 USD
$48,000 - $65,000 USD
But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

You are responsible for the health and growth of your accounts.
By conducting reviews and strategy sessions with Coaches and Directors, you won't just "check in"-you'll provide the education and roadmap they need to reach their program's goals and secure long-term renewals.
You'll use data to proactively identify at-risk accounts before they decide to leave, ensuring no team gets left behind.
You understand the sales funnel and can spot "expansion signals." You're comfortable using health scores and engagement metrics to prioritize your day.

In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl's technology with their athletic and operational goals.
You'll ensure Hudl remains the heartbeat of your customers' programs.
An Innovator. You're always looking for a better way to do things. You're excited to help us refine our processes and find creative solutions to help our customers (and our team) scale.
Sports Industry Experience. You've lived the life as a coach, athlete, or administrator. You understand the season's rhythm and the unique pressures your customers face.
We're looking for a Customer Success Manager to support our Club Volleyball sales team.
You're excited to help us refine our processes and find creative solutions to help our customers (and our team) scale.
You understand the season's rhythm and the unique pressures your customers face.

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.
Hudl is an equal opportunity employer.

This listing is sourced directly from Hudl's careers page and normalized into a canonical job model.