Gleanwork

Gleanwork

Customer and Growth Product Marketing Lead

San Francisco, CA

Sponsorship not specified$220k-$258kDetected 34 days ago
GitLLMsAgentic AIA/B TestingComplianceGrowth MarketingCustomer SuccessZendeskCommunicationMicrosoft Teams

About the role

  • In this role, you will combine customer marketing and lifecycle growth marketing to turn our install base into a durable engine for activation, adoption and expansion across our customer base.

Responsibilities

  • Own the end-to-end post-sale marketing strategy across onboarding, activation, adoption, renewal and expansion with clear lifecycle stages, goals, and success metrics.
  • Design and implement segmented lifecycle campaigns across email, in-product, and other channels to accelerate time-to-value, increase adoption of priority workflows, and improve retention.
  • Partner closely with Customer Success and Sales on signal-based programs for at-risk accounts, renewal readiness, win-back, and expansion opportunities.
  • Develop upsell, cross-sell, and expansion campaigns aligned to sales plays and account plans, using experimentation and behavioral data to optimize onboarding, adoption, and growth, and leveraging AI to build speed and scale into the process.
  • Serve as the cross-functional lead for post-sale marketing, partnering with Product, Marketing, Sales, Customer Success, and RevOps to define measurement, improve lifecycle strategy, and scale repeatable programs.
  • You will design the systems, programs, and operating rhythm that make the post-sale journey more systematic, measurable, and scalable as Glean grows.
  • We're committed to building and sustaining a diverse, inclusive workplace.
  • As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role.
  • Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants.

Requirements

  • You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
  • 8+ years of B2B SaaS marketing experience across customer, lifecycle, growth, or revenue marketing, with a strong focus on post-sale outcomes.
  • Proven success driving adoption, retention, and expansion within an installed base, with measurable impact on product usage, renewals, NRR, or expansion pipeline.
  • Deep expertise and hands-on execution experience in customer and lifecycle marketing, including segmentation, testing, automation, and multi-touch journeys across email and in-product channels.
  • Strong analytical, written, and communication skills, with the ability to turn customer behavior and performance data into clear programs, narratives, and executive-ready insights.
  • Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.
  • By submitting your application, you are agreeing to our use and processing of your data as required.

Compensation

  • Certain roles may be eligible for variable compensation, equity, and benefits.
  • We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
  • When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
  • The standard base salary range for this position is $220,000 - $258,000 annually.
  • Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Benefits

  • Certain roles may be eligible for variable compensation, equity, and benefits.
  • When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.

Company info

  • Glean is seeking a Customer and Growth Product Marketing Lead to lead how we engage, grow, and retain customers after the initial sale.
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This listing is sourced directly from Gleanwork's careers page and normalized into a canonical job model.