Tomo Credit
Junior Mortgage Loan Processor Team Lead
New York City · Junior · Full-time
Sponsorship not specifiedDetected 12 days ago
Performance ManagementLeadershipMentoringOrganizational SkillsUnderwriting
About the role
- This is a hands-on leadership role for an experienced loan processing professional who's ready to step into a player-coach position.
- You know the mortgage process cold, and you're energized by teaching others how it works.
- You'll be the primary escalation point for your team on anything touching appraisals, title, homeowners insurance, and employment verifications - and you'll set the standard for how this work gets done at Tomo.
Responsibilities
- Directly supervise and support a team of ~10 Junior Loan Processors, providing day-to-day coaching, feedback, and prioritization guidance
- Maintain visibility into the team's full pipeline, ensuring files are progressing and nothing is aging or stalled
Requirements
- 3-5+ years of mortgage loan processing experience, with strong hands-on knowledge of the full loan cycle
- Experience with LOS platforms (Encompass or similar)
Nice to have
- Prior lead or supervisory experience a plus, but not required if you're ready to step into it
Benefits
- We provide a variety of competitive benefits including (but not limited to):
- Equity Ownership: All teammates receive stock options-we win together
- Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
- Work-life balance and a generous paid time off policy
- In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
- 401(k) retirement plan
- Troubleshoot complex third-party issues - including appraisal escalations, title curative matters, HOI coverage gaps, and VOE discrepancies - with a clear understanding of how each impacts loan eligibility and timing
Company info
- Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.
- Junior Mortgage Loan Processor Team Lead
- Reports To: Loan Processing Manager
- Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars.
- Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable.
- By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year.
- Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.
- Type: Full-Time; Hybrid (in office Mon-Wed, remote Thurs-Friday)
- Your team is the engine that keeps loans moving.
- By leading them well - and teaching them to handle the complex pieces of the pipeline - you directly impact how fast and smoothly Tomo closes loans for real customers.
- This is a high-visibility role with a clear path toward Operations leadership.
- Employee Benefits
- We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member.
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This listing is sourced directly from Tomo Credit's careers page and normalized into a canonical job model.