arketa
Customer Care Representative
Canada
Sponsorship not specified$45k-$48kDetected 49 days ago
Process ImprovementCustomer SupportIntercomResearchLeadership
About the role
- You'll work scheduled hours and stay available and engaged with the queue during that time.
- Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat contacts.
- You can explain complex things clearly, warmly, and concisely in chat and email.
Responsibilities
- As a Customer Support Advocate, you'll act as the single point of contact for our Partners on inbound support inquiries, owning each interaction from first message to resolution.
- This is a fast-paced, high-volume support environment. You'll work across chat, email, and Zoom each day and manage multiple conversations in parallel.
- Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls - building trust, rapport, and partnership along the way.
- Own the resolution, not just the response.
- Think creatively, pivot fast, operate in ambiguity, and collaborate strategically across stakeholders.
- This is a fast-paced, high-volume support environment.
- You'll work across chat, email, and Zoom each day and manage multiple conversations in parallel.
Requirements
- Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.
- Experience with Intercom, Slack, Notion, and Google Suite.
- If not, the ability to learn new tools fast.
Nice to have
- 1-2 years of experience in a Customer Support, contact-center, or customer-facing operations role - ideally in a high-volume environment with published SLA and CSAT targets.
Skills
- Comfort using AI-assisted tools to accelerate your work.
Compensation
- Competitive Salary
- For this role, the estimated annual base salary range is $45,000-$48,000, depending on experience and qualifications.
Benefits
- Wellness Reimbursement
- Arketa is building the operating system for modern fitness and wellness.
- Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes.
Company info
- We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.
Equal opportunity
- equal opportunity employer and is committed to diversity in its workforce.
This listing is sourced directly from arketa's careers page and normalized into a canonical job model.