Hillendale Home Care
Client Care Manager Lead
Walnut Creek, CA · Full-time
Sponsorship not specified$100k-$110kDetected 12 days ago
Performance ManagementMentoringMicrosoft Office
About the role
- At Hillendale Home Care, our work begins and ends with people.
- We're a provider of in-home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most - home.
- Magazine - Listed as one of the 5000 Fastest-Growing Private Companies - 2020 Certified "Great Place to Work", 2020 Employer of Choice recipient Come join the Hillendale Home Care team!
Responsibilities
- Lead the Walnut Creek and Oakland Client Care Manager (CCM) teams
- Mentor, coach, and support CCM staff through regular feedback and development
- Develop and maintain strong relationships with all cross-functional teams
- Partner with conduct performance management and accountability conversations as needed
- Monitor and track open ongoing schedules for all CCMs to drive consistency
- Identify operational improvement opportunities and implement best practices
- Partner with General Manager to track team productivity, scheduling performance, and operational metrics
- Manage weekly billing corrections to ensure accuracy and timely resolution of discrepancies
- Partner with the General Manager on strategic initiatives including facility relationship development, client retention improvement efforts, operational projects, online review collection, and overall service enhancement initiatives
- Manage and hold the CCM team accountable for maintaining accurate, timely, and consistent updates within hospital, facility, and GCM tracking systems and reports
Requirements
- Proficiency with Google Workspace apps (Google Docs, Sheets, Slides, Gmail) or MS Office Suite
- Experience supervising, coaching, mentoring, or managing a team
Nice to have
- High School Diploma
- Bachelor's Degree a plus
- Experience with WellSky or similar home care software platforms preferred
Compensation
- $100,000 - $110,000 base salary DOE with quarterly bonus incentive
Benefits
- Best Home Health Services, Diablo Magazine
- $100,000 - $110,000 base salary DOE with quarterly bonus incentive
- Healthcare benefits
- Manage CCM on-call schedules, holiday on-call, and coverage planning
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This listing is sourced directly from Hillendale Home Care's careers page and normalized into a canonical job model.