Accuray
Field Service Engineer - St. Louis
Remote - US
Work authorization requiredDetected 11 hours ago
Customer SupportRoboticsRF EngineeringMedical DevicesCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Louis area and provide coverage for our surrounding install base.
- Checks out and approves operational quality of system equipment.
Responsibilities
- Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments.
- This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
- Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites
- Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention
- Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance
Requirements
- Minimum 5 years' experience in field service, installation, and troubleshooting complex electronic equipment or bachelor's degree in with less field experience considered
- Demonstrate an ability to be a self-starter and have the ability to work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory
- The demonstrated ability to communicate complex information to a wide range of audiences including executive level management
- Ability to lift up to 50 pounds and work in a physically active environment
- Strong system level troubleshooting skills
- Strong computer skills with an understanding of basic networking
- Strong interpersonal and presentation skills
Nice to have
- Former military experience a plus
- Bachelor's degree in engineering
- Robotics and or electro-mechanical systems service experience preferred
- To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
- We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day.
- Preferred or Desired:
Company info
- At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives.
- This role instructs customers in the operation and maintenance of the system and serves as company liaison with customer on administrative and technical matters for assigned projects.
- Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities
- The FSE will interpret customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Visa & Work Authorization
- To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
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This listing is sourced directly from Accuray's careers page and normalized into a canonical job model.