eventconnect
Sport Event Management - Account Coordinator
London, Ontario
Sponsorship not specifiedDetected 20 days ago
HubSpotCRMAccount ManagementOutbound SalesProcurementCustomer SupportZendeskCommunicationCollaborationProblem Solving
About the role
- At EventConnect our clients are the focus of our team every day.
- Please note, this posting is for future opportunities only; no current vacancy.
Responsibilities
- Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
- Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
- Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
- Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
- Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
- Contribute to maintaining and building "best practices/ training material"
- Assist partners and teams with questions about the overall platform by telephone, email & live chat
- Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
Requirements
- Must be located in Canada
- University or College degree
- Knowledge of the youth & amateur sports industry
- General knowledge of the hotel industry, brand standards & hotel contracts
- Ability to work independently as well as a team player
- Ability to multitask and be agile in a fast-paced environment
- Should an applicant be selected for an interview, please inform EventConnect of any required accommodations.
- Prior experience in a Customer Service, Sales or Technical Support role
- Friendly, professional and confident nature both on the phone and through email communications
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Accepts and welcomes new challenges
- Attention to detail is crucial
- Strong problem-solving skills and ability to collaborate with others
Nice to have
- CRM experience is preferred (Zendesk, Hubspot, Etc.)
Compensation
- Competitive salary and benefits
Company info
- At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.
- We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
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This listing is sourced directly from eventconnect's careers page and normalized into a canonical job model.