Expeditors International
Logistics Operations Manager (Customer Onsite|Oakley)
Ellenwood, GA, United States
Sponsorship not specifiedDetected 16 hours ago
Data AnalysisStakeholder ManagementSAPSupply ChainLogisticsProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationCritical ThinkingMentoring
About the role
- You will oversee several on-site processes that impact daily operations-ensuring return requests, shipping, dispositioning, repacking, recycling, resell, repairs, and disposal remain perfectly synchronized.
Responsibilities
- Be the single point of contact to manage all site Reverse Logistics Operations exceptions, escalations, and operational reporting.
- Manage and monitor Key Performance Indicators (KPIs) to achieve optimal warehouse performance and ensure the synchronization of returns, repairs, recycling, and dispositioning.
- Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies, immediately escalating risks of delay with operations.
- Work closely with 3PL partners and internal teams to establish, review, and update process improvements for SOPs.
- Manage GUTS ticket/Buganizer routing, resolution, and timely communications, troubleshooting WMS technical issues as they arise.
- Monitor order/ticket backlog to identify potential problem orders, perform root cause analysis for late orders, and initiate corrective actions.
- Support the development of dashboards to effectively communicate warehouse performance metrics, using data to pull trends and recommend actions.
- Partner with planners, PMs, and support teams to create awareness of new projects and highlight key actions to support on-time delivery.
- Build trust with operations leaders by combining "boots on the ground" understanding with data-driven insight and influence-without-authority.
Requirements
- Bachelor's degree with a specialization in Supply Chain, related field, or equivalent experience.
- 3+ years of demonstrated experience planning, organizing, tracking, and controlling tasks to achieve goals, with at least 3+ years in stakeholder management and facilitation.
- 1+ year of specific customer experience within customer systems and knowledge of their SOP/SWI operations.
- Experience and knowledge of SAP/WMS systems.
- Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing.
Nice to have
- 5+ years of logistics, supply chain, large-scale warehouse operations, or related experience (distribution/DC, 3PL, or reverse logistics preferred).
- Knowledge of continuous-improvement frameworks (Kaizen, Lean, Six Sigma, PDCA) and dashboard reporting is strongly preferred.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Employee Referral Program Bonus
- Experience and Education
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