ServiceUp

Senior Product Manager, AI

Campbell, CA · Senior

Sponsorship not specifiedDetected 71 days ago

SQLRESTLLMsAI OrchestrationFigmaUX ResearchProduct ManagementResearch

About the role

ServiceUp is reshaping how fleets and shops coordinate vehicle repair, and AI sits at the core of how we scale that operation.
This is a model-native, evaluation-driven product role at the heart of a multi-sided marketplace.
Define and ship AI experiences for fleet managers, shops, service advisors, and drivers alongside the integrations that make those experiences feel native inside the tools each side already uses.

Own the integration surface between ServiceUp, fleet platforms, and shop systems.
Define API contracts, partner onboarding flows, and data models that let both sides of the marketplace plug in quickly and reliably.
You will partner closely with engineering, applied AI, design, and operations to ship customer-facing agents and the platform that powers them.
What You'll Own: Customer-facing product - agentic and integrated.
Drive the internal platform that powers every agent at ServiceUp: prompt and tool registries, agent orchestration, model routing, retrieval, observability, guardrails, and human-in-the-loop review.
Design offline and online eval suites, golden datasets, LLM-as-judge rubrics, and live shadow-mode tests.
You don't need to meet every single requirement - we care about your skills, drive, and how you work with a team.

prompt and tool registries, agent orchestration, model routing, retrieval, observability, guardrails, and human-in-the-loop review.
Make it easy for product teams to ship safely and quickly.
Evaluation as a product surface.
Treat evals as a first-class deliverable.
Decide what to ship based on measurable agent quality, not vibes.
Trust, safety, and reliability.
Experience design partnership.
Cross-functional leadership.
Partner with engineering, design, ops, and GTM.
Translate ambiguous customer problems into crisp specs, technical bets, and shippable increments.
Bring senior judgment to scope, sequencing, and trade-offs.

ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair.
We're the all-in-one platform bringing modern efficiency to a complex market.
We're trusted by some of the world's largest and most sophisticated fleets and insurers.
Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it's back on the road.
By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.
As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation.
Join us and help shape the future of vehicle repair.
Define escalation paths, fallback behaviors, confidence thresholds, and review workflows so customers can trust agent and integration output for high-stakes decisions like estimates, approvals, and dispatching.
We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries.
If you're motivated by impact and aligned with our values, we want to hear from you.

equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.

This listing is sourced directly from ServiceUp's careers page and normalized into a canonical job model.