iHerb

Global Logistics Team Lead

United States of America - Remote / Home Office · Junior

Sponsorship not specified$80k-$85kDetected 36 days ago

Outbound SalesLogistics

About the role

Set-up new and continually improve existing processes for the assigned lanes and carriers.
Actively identify and scope new opportunities to improve how we serve customers and business processes

The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network.
This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market.
This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience.
Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience.
Develop, refine, and track vendor performance metrics and internal US specific KPIs
Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements
Lead to drive US delivery projects, risk mitigation, and deliverables
Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
Maintain and audit TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content

Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.
Bachelor's degree in business or logistics or in a related field required or equivalent work experience.
Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities
Work closely with global teams across multiple regions; flexibility in working hours may be required

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.
$80,000 - $85,000 USD

Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products.
iHerb is on a mission to make health and wellness accessible to all.

Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies.
From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countr

This listing is sourced directly from iHerb's careers page and normalized into a canonical job model.