Hawthorne Machinery Co.

Service Communicator (CAT Compact / Rental)

Escondido, CA · Contract

Sponsorship not specified$28k-$37kDetected 12 days ago

SalesCustomer SupportCommunication

About the role

The Rental Service Communicator ensures effective communication, profitability and reputation of our service shops by providing timely, accurate, and customer-approved estimates, proformas, & invoices for repair work.
The Rental Communicator will have a working knowledge of the equipment industry, an aptitude and interest in equipment repair, strong administrative, organizational and computer skills as well as exceptional interpersonal skills.
This position will have an emphasis on our new Cat Compact division, as well as rental branch responsibilities.

We Build Better Communities
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place!

Has an in-depth knowledge of operational guidelines regarding parts, labor and miscellaneous charges.

Must have two (2) year's general office experience
Three (3) to five (5) years of equipment parts/service experience preferred.
PC skills are required
Must have a valid California Class C Driver's License and clean driving record
Must have good communication skills.
Strong work ethic, flexibility, ability to work at a fast pace and under pressure
Walking and moving about on foot often through uneven terrain.

Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Provides effective and timely communication to both internal and external customers.
Provides customers with repair updates in a manner to meet customer expectations and loyalty.
Provides scheduling for customers and vendors, and Workflow vouchering.
Provides and updates accurate quotes to both internal and external customers throughout the repair process.
Accurately prepares and provides customers a proforma/invoice in a timely manner.
Be Part of the Hawthorne Difference!
At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

www.hawthornecat.com/careers
Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer.
Hawthorne Cat® Participates in E-Verify.

This listing is sourced directly from Hawthorne Machinery Co.'s careers page and normalized into a canonical job model.