FareHarbor
Account Manager, NORAM
Denver
No sponsorshipDetected 1 day ago
ExpressData VisualizationSEOGoogle AnalyticsCommunicationTime Management
About the role
- This position is responsible for working with a portfolio of accounts in North America.
- We are looking for a problem solver and creative individual who can work autonomously and strategically to foster our clients' growth!
- Oversee client + internal projects from initiation to successful completion, ensuring timely execution.
Responsibilities
- Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform.
- Identify and implement strategic opportunities for client growth across your portfolio, prioritizing high-value accounts to maximize impact and revenue.
- Manage client inquiries, resolving issues to improve their online booking experience.
- Maintain 90+% SLA compliance within your portfolio by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week).
- Quality Client Communication: Maintain 90+% SLA compliance within your portfolio by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week).
- Social hours & events and team-building
Requirements
- Proven ability to keep organized and prioritize workload
- Analytical skills and ability to problem-solve with and without the input and guidance of others
- Ability to synthesize information and provide clear direction and/or examples
- Experience in the following applications or similar:
- Experience in the tourism or SaaS industry
- Experience in SEO optimization & Website optimization
- Please note you must be authorized to work in the United States for this position.
Skills
- About FareHarbor
Compensation
- Growing our client's revenue is a daily aspect of this role.You'll be implementing suggestions to increase our client's e-commerce conversion rate, and thus annual revenue, on a routine basis.
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
Equal opportunity
- FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer.
Visa & Work Authorization
- Please note you must be authorized to work in the United States for this position.
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This listing is sourced directly from FareHarbor's careers page and normalized into a canonical job model.