Westcancercenter
Referral Coordinator - Full Time - Germantown, TN
Germantown, TN · Full-time
Sponsorship not specifiedDetected 7 days ago
EHR/EMRRadiologyLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients' lives.
- Position Overview The Referral Coordinator plays a critical role in managing the scheduling of specialist consults, radiology services, and other outside orders to ensure timely and efficient care coordination.
- This position requires exceptional communication, attention to detail, and the ability to work collaboratively with physicians, care teams, and administrative departments to meet treatment timelines.
Responsibilities
- Document status updates and patient communications in the EMR
- Follow up with patients to confirm appointments and provide scheduling support
- Support patient requests for appointment changes or updates
- Collaborate with Physician Pods for clarification or additional referral information
- Cross-train with other Referral Coordinators to support departmental efficiency
- Perform other duties as assigned
Requirements
- High school diploma or GED required
- Ability to analyze situations and respond promptly
- Proficiency in Microsoft Office applications and email
- Ability to work collaboratively across departments and with clinical teams
- Minimum of six months of related experience or equivalent combination of education and experience
- Excellent organizational and follow-up skills
- Strong verbal and written communication abilities
- Effective problem-solving and prioritization in a fast-paced environment
Benefits
- Comprehensive benefits package.
Company info
- Utilize electronic worklists within the EMR to track and process incoming referrals
- Schedule all outside orders prior to the attending provider's next follow-up visit
- Monitor and adhere to due dates to meet treatment guidelines
- Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
- Report scheduling barriers promptly to leadership
- Confirm accuracy of referring physician and patient information
- Enter all scheduled appointment details in the EMR
- Respond to incoming calls and emails related to referrals and outside orders
- Mail appointment reminders and rescheduling letters as needed
- Assist with ensuring continuity of care and "closing the loop" on appointment follow-through
- Notify leadership of issues or workflow challenges in a timely manner
Apply directly at Westcancercenter →Create a free account for alerts like thisView Westcancercenter immigration profile
This listing is sourced directly from Westcancercenter's careers page and normalized into a canonical job model.