Luminis Health

Systems Support Technician I

Annapolis, MD · Full-time

Sponsorship not specified$24k-$35kDetected 7 days ago

RecruitingCustomer SupportCommunicationTime ManagementMicrosoft OfficeCompTIA

About the role

Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Holidays, Disability, and Life/AD&D for full-time employees

Systems Support Technician 1
Systems Support Technician 1 provides technical support for end users, handling help desk tickets, troubleshooting issues, and ensuring prompt resolution of technical problems.
Offers desk-side support to users, ensuring issues are resolved efficiently and effectively.
Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring follow-ups are conducted in a timely manner to ensure successful problem resolution and user satisfaction.
Configures, installs, maintains, and replaces end-user hardware and software as needed, working with various types of equipment.
Performs basic repairs on hardware or coordinates repairs through appropriate vendors.
Maintains security awareness to identify and mitigate common cybersecurity risks (e.g., phishing, malware).

Minimum of two years of experience in a help desk or technical support role, including working with the above-mentioned hardware and software components.
Knowledge, Skills, Abilities:
Medium-duty physical requirements, including the ability to lift up to 50 pounds occasionally, 30 pounds frequently, and 10 pounds constantly to move objects.
Required License/Certifications:

CompTIA A+ certification or equivalent technical certifications.
CompTIA A+, CompTIA Net+, or similar certifications.
This job description reflects the general duties and responsibilities required to perform the role.
It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Preferred: CompTIA A+, CompTIA Net+, or similar certifications.
AA degree or enrollment in college-level courses (B.S. or B.A. preferred).

Basic knowledge of computer hardware, operating systems, and common software applications.
Strong customer service and communication skills.
Familiarity with ticketing systems and knowledge bases.
Basic security awareness, including understanding common cybersecurity threats.
Understanding of safe browsing practices and how to avoid security risks.
Strong technical troubleshooting skills and attention to detail.
Excellent communication and interpersonal skills.

Medical, Dental, and Vision Insurance
Employee Referral Bonus Program
Luminis Health Benefits Overview:
Tuition Assistance Benefits
Wellness Programs
Benefit offerings based on employment status
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This listing is sourced directly from Luminis Health's careers page and normalized into a canonical job model.