Zipline International Inc.
Field Technician Operations Lead
Dallas-Fort Worth, Texas, USA
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About the role
- About Zipline Zipline is the world's largest and most experienced drone delivery service.
- Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
- The drone is only 15% of what we've built to enable seamless, reliable, global operations.
Responsibilities
- Manage and develop the Field Support Supervisor, who leads the regional Field Support Technician team.
- Set clear expectations for safety, equipment reliability, site readiness, partner communication, and work quality.
- Prioritize work based on safety risk, customer and partner impact, operational urgency, and available resources.
- Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams.
- Build consistent processes for site inspections, issue documentation, repair follow-up, and communication.
- Build a strong safety culture and ensure team members follow established procedures.
- Support hiring, onboarding, training, and performance development for the supervisor and technician team.
- Identify opportunities to improve maintenance planning, reduce downtime, and strengthen the partner experience.
- Experience managing supervisors or team leads and developing frontline employees.
- Strong judgment and the ability to balance safety, service reliability, partner needs, and operational priorities.
Requirements
- Ability to work in field environments, including indoors and outdoors in changing weather conditions.
- Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role.
- If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Nice to have
- Experience with distributed field teams, partner-operated sites, or equipment supporting time-sensitive operations is preferred.
Compensation
- The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Benefits
- With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
Company info
- We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
This listing is sourced directly from Zipline International Inc.'s careers page and normalized into a canonical job model.