Wfu

Ticket Sales and Operations Officer, University Advancement

Winston Salem, NC · Full-time

No sponsorshipDetected 6 days ago

Computer VisionProject ManagementCRMSalesOutbound SalesExcelHRISCustomer SupportCommunication

About the role

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The Tickets Sales and Operations Officer is responsible for selling multiple ticket-related products, primarily via outbound communication using Face to Face Speaker Forum data.

Develops relationships with potential clients through outbound phone calls, emails, mailings, and in-person interactions, including out-of-office meetings and in-event contact.
Maintains a high level of recordkeeping within the departmental CRM system for communication and correspondence with prospects and clientele.
Generates lead lists through various prospecting activities.
Manages and monitors accounts receivable.
Develops and issues invoices and/or receipts.
Acquires the training to cross-check event builds, ticket types, and pricing options for completion and accuracy.
In partnership with the Director of Ticketing & Financial Operations, manages event inventory as needed. This includes the management of complimentary tickets and discretionary seats.
Responsible for own work.

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents.
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It cannot encompass all specific job tasks that an employee may be required to perform.
Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.
Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Bachelor's degree.
Proficiency in technical and computer skills, including Word, Excel, database management, the Internet, and other relevant software.
Possess the ability to stay calm under pressure.
Must have current knowledge of telephone and computer systems, including data integrity,
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
Strong organizational and project management skills, focusing on results and attention to detail.
High level of attention to detail and accuracy.
Ability to prioritize multiple projects while under pressure and with demanding deadlines.
Ability to work independently and with minimal supervision.
High level of proficiency with project management techniques and the ability to follow up on all tasks until successful completion.
Ability to work evenings and weekends and variable hours as required.
Respect for the dignity and abilities of all people.

Manages community-wide student attendance initiatives for college and university students (both Wake Forest and other local institutions of higher learning) and high school student groups.

Works in a fast-paced office, providing support to prospects and customers via telephone, written communication, and personal interaction. Should enjoy speaking with constituents to effectively answer questions and provide information.
Acquires product and processes knowledge to present information effectively to customers.

Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University.

This listing is sourced directly from Wfu's careers page and normalized into a canonical job model.