Precisely US Jobs

Principal Product Education Specialist

United States · Principal

Sponsorship not specifiedDetected 5 days ago

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About the role

Product Education Specialists at Precisely design and deliver modern learning and user assistance experiences that help users get the most value from our products.
As part of a global User Assistance team, you work closely with Engineering, Product Management, Product Marketing, Customer Support, and other cross-functional stakeholders in an Agile and AI-first environment.
You lead the evolution of product education toward modern, in-product and self-service experiences that empower end users to successfully achieve their goals.

Proven track record of strong project management and communication skills to successfully lead cross-functional initiatives

All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks.

Experience applying AI-driven personalization and recommendations to improve user adoption, learning outcomes, and self-service experiences
Exposure to AI-enabled automation of content workflows, including content generation, tagging, and knowledge organization
This position is 100% remote anywhere in the US

Drive a shift toward modern learning experiences, including in-product guidance, contextual help, and AI-powered self-service via Help Center, search, and chat.
Design task-based, workflow-driven learning that enables users to successfully complete key actions in the product.
Partner with Product, UX, and Engineering to drive end-to-end education and user assistance experiences across the product, with a strong ability to work cross-functionally and lead initiatives across teams.
Define and implement a scalable self-service learning strategy across Help Center, Knowledge Base, documentation, and internal sources.
Ensure a unified and seamless learning experience across channels, so users can access consistent, connected information regardless of where they are in their journey.
Continuously measure and improve learning effectiveness using data, feedback, and user behavior insights tied to adoption and user success.
Bachelor's degree in a related field such as Communications, Education, Instructional Design, Marketing, Computer Science, or a related discipline (or equivalent experience)
8+ years of experience in product education, user assistance, learning and development, instructional design, technical communications, or a closely related field
Strong sense of ownership and curiosity, with a demonstrated eagerness to stay ahead of trends in product education, learning technologies, and AI-driven experiences

This listing is sourced directly from Precisely US Jobs's careers page and normalized into a canonical job model.