Intelogix
Customer Service Representative Onsite
El Paso, TX · Contract
Sponsorship not specifiedDetected 15 days ago
Customer SupportCommunication
About the role
- We believe in the power of teamwork, integrity, and the commitment to excellence.
- If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
Responsibilities
- Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
- Escalate complex issues to senior support staff or technical teams as needed
- Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone
Nice to have
- 18 years of age or older with a High School Diploma or GED
- Typing proficiency of 35 WPM with accuracy
- Minimum 1 year of customer service experience required
- 2 years of call center experience preferred
- Solid understanding of computer hardware, software, operating systems, and basic networking principles.
- Ability to troubleshoot common computer-related issues.
- Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
- Proven ability to apply logic and reasoning to resolve complex customer problems.
Company info
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential.
- As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact.
- Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.
- Together, we can make a difference.
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This listing is sourced directly from Intelogix's careers page and normalized into a canonical job model.