Childrenscouncilsf

Family Services Specialist II (Bilingual English/Spanish)

San Francisco, CA · Mid · Contract

Sponsorship not specifiedDetected 15 days ago

SwiftCommunicationPublic SpeakingMicrosoft Office

About the role

Under the supervision of the Family Services Supervisor, the Family Services Specialist II (FSS II) supports low-income families in and around San Francisco by evaluating and maintaining their eligibility to receive financial assistance to pay for childcare in any or all Subsidy programs at Children's Council.
The FSS II is a trusted resource for families navigating intricate program requirements and seeking information or referrals to other supportive services and community resources.
With the ability to prioritize and multitask competently, the FSSII coordinates multiple family and program-driven deliverables to provide the best possible support to families within a complex regulatory environment.

Maintain ongoing and accurate up-to-date client records for the caseload of families receiving subsidized childcare services.
Provide customized information on, and referrals to, other community resources and support services as appropriate.
Attend parent appeal hearings and support actions taken affecting families' service levels.
As determined by Department Quality Assurance metrics, achieve, and maintain a performance accuracy rate in accordance with current Department standards.
Maintain an organized workspace in accordance with Department policies and best practices to ensure client confidentiality and easy access of files to other Department staff if needed.
Regularly contribute to capacity building efforts within the Department by leading or participating in workgroups or presenting materials to other Department members in individual or group settings.
Collaborate with other program staff at Children's Council by planning and participating in client services such as playgroups, workshops, or special projects and events.

Some knowledge of San Francisco community resources and Child Development Programs.
Proficiency with using Microsoft Office Suite products.
Bilingual in English and Spanish Required*
Ability to sit at a desk for extended amounts of time.
Ability to stand for extended amounts of time.
the ability to sit and work at a desk for extended periods of time.
Attend and participate in all required meetings relating to service delivery and professional development.
You can adapt to continually evolving internal policies and best practices to ensure optimal service delivery and compliance.

Counsel families around the importance and benefits of quality childcare and early education experience for their children.

This listing is sourced directly from Childrenscouncilsf's careers page and normalized into a canonical job model.