Sauce Labs Inc.

Sauce Labs Inc.

IT Specialist

Boston, MA

Sponsorship not specified$80k-$92kDetected 13 days ago
PythonBashLinuxLLMsJiraConfluenceAuditingCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • The IT Specialist is responsible for managing and maintaining an organization's computer systems, networks, and software applications.
  • This may require flexibility in working hours to ensure we have sufficient coverage.

Responsibilities

  • Create application administration workflows, keeping user permissions up-to-date.
  • Develop and test scripts, programs, code, and configuration to optimize routine operations and tasks, including an understanding of API connectors and API code.
  • Implement and maintain security measures.
  • Organize and support full-cycle inventorying.
  • Participate in an on-call rotation for emergencies and after-hours support.
  • Hands-on experience leveraging AI/LLM tools (Claude, Gemini, etc.) to support day-to-day tasks, documentation, and problem-solving.

Requirements

  • At least 3+ years working in an IT/service desk role.
  • Experience with some if not all of the following programs: Okta, GSuite, Zoom, Atlassian Confluence/Jira, MacOS/Iru(Kandji), Windows, Linux, and JumpCloud.
  • Those hired remotely must be able and willing to travel to an office as required by the specific role.
  • Must be capable of working in a collaborative, global team environment.

Skills

  • Excellent ticket system skills and a strong ability to prioritize tasks according to business needs.
  • Knowledge of scripting languages: Bash, Python or PowerShell.
  • Previous experience auditing and evaluating an organization's IT infrastructure, applications, data use, and management.
  • Excellent written and verbal communication skills.
  • Technically literate and capable of simplifying concepts for non-technical users.
  • Aptitude for problem-solving and a high interest in investigating solutions.
  • Strong belief in "customer" satisfaction.
  • Demonstrated ability to integrate AI/LLM tools into daily workflows to increase efficiency and quality of output.
  • As a result, Saucers located near an office location must be able and willing to come into the office.
  • Please note our privacy terms when applying for a job at Sauce Labs.
  • Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company.
  • Security responsibilities at Sauce

Compensation

  • We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation.

Benefits

  • and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance.
  • In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match.
  • To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.

Company info

  • Sauce Labs is the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed. The Sauce Labs Continuous Testing Cloud identifies quality signals in development and production, accelerating the ability to release and update web and mobile applications that look, function and perform exactly as they should on every browser, operating system and device, every single time. Sauce Labs is a privately held company funded by TPG and Riverwood Capital.
  • The Role:
  • The IT Specialist is responsible for managing and maintaining an organization's computer systems, networks, and software applications. This role involves providing technical support to end-users, troubleshooting hardware and software issues, implementing security measures, and ensuring the overall functionality and efficiency of the IT infrastructure. You will be providing coverage as part of our Global IT team and can expect to regularly interact with and support employees located outside of the United States (e.g.: in Canada, Germany, Poland and India). This may require flexibility in working hours to ensure we have sufficient coverage.
  • Sauce Labs is the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed.
  • The Sauce Labs Continuous Testing Cloud identifies quality signals in development and production, accelerating the ability to release and update web and mobile applications that look, function and perform exactly as they should on every browser, operating system and device, every single time.
  • Sauce Labs is a privately held company funded by TPG and Riverwood Capital.
  • This role involves providing technical support to end-users, troubleshooting hardware and software issues, implementing security measures, and ensuring the overall functionality and efficiency of the IT infrastructure.
  • You will be providing coverage as part of our Global IT team and can expect to regularly interact with and support employees located outside of the United States (e.g.: in Canada, Germany, Poland and India).
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This listing is sourced directly from Sauce Labs Inc.'s careers page and normalized into a canonical job model.