TodayTix Group

Senior Manager, Platform Operations

New York, NY · Senior · Full-time

Sponsorship not specified$120k-$150kDetected 71 days ago

SQLRESTData VisualizationProduct ManagementPerformance ManagementCommunicationCollaborationAdaptability

About the role

TodayTix Group is on a mission to find a seat for everyone.
We connect audiences to live entertainment experiences they'll love, making it easier, faster, and more joyful to discover and buy tickets.
We're a diverse, dynamic team united by a shared love for live events.

Own problem spaces across e-commerce, CX, and operations end-to-end - define success criteria, build dashboards, run analysis, and present actionable reads to leadership.
Dig into customer and operational data to find the problems worth solving, then partner with product and engineering to solve them.
Build prototypes, dashboards, automations, and analyses using whatever tools fit - SQL, spreadsheets, AI tools, lightweight apps. You don't wait for someone else to build it.
Partner with the data team on metrics definitions, data quality, and self-service capabilities.
Energized by breadth and ownership - you want to do more and own more than your current role lets you.
We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there's no script for what comes next.
TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology.

Qualified candidates must be based in the greater New York City area.
We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility to choose where you work for the rest of the week.
5+ years of professional experience with real reps across different types of work.

comfortable with SQL, data visualization, and translating data into recommendations.
Bonus: experience in live entertainment, ticketing, or marketplace businesses.

Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Lif

Together, we're expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

You're the person who brings "here's what customers are actually experiencing" into prioritization, backed by data.
Talk to customers, operators, and support agents to build qualitative context around quantitative signals.
We're Looking for Someone With:
Fluency with AI tools as part of your daily workflow - not occasional use, habitual use.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
Our portfolio of brands--including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema --connects millions of customers with the best in live entertainment.
In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences.

This listing is sourced directly from TodayTix Group's careers page and normalized into a canonical job model.