Impact Advisors, LLC
Revenue Cycle Managed Services - Patient Financial Services Manager
US Remote · Senior
Sponsorship not specifiedDetected 130 days ago
ExcelProcess ImprovementAR/VREpicLeadershipCollaborationMentoringAccounts PayableVariance Analysis
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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Files H-1B transfers
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About the role
- Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services.
- The ideal candidate is a hands-on, "player-coach" leader who is comfortable stepping in to work billing edits, AR accounts, and denials while simultaneously driving team performance and client outcomes.
Responsibilities
- Lead and oversee a multi-layered PFS team including Supervisors, U.S.-based Representatives, Nearshore Teams, and third-party partners
- Lead live and structured training sessions on billing workflows, payer requirements, and AR follow-up strategies
- Partner with Training and QA teams to identify skill gaps and directly intervene with targeted, hands-on coaching
- Collaborate with workforce planning to ensure proper staffing, onboarding, and ongoing competency development
- Maintain close visibility into daily billing and AR work queues, intervening directly to resolve issues and ensure timely throughput
- Build and drive performance against KPIs including cash collections, billing accuracy and timeliness, first-pass resolution rates, denial rates and overturn rates, and AR aging and productivity metrics.
- Monitor AR aging and billing backlog trends; implement targeted strategies to reduce Days in AR (DAR) and improve clean claim rates
- Drive end-to-end process accountability, ensuring seamless flow from billing through final resolution
- Analyze billing defects, denial trends, and payer behavior to drive upstream and downstream improvements
- Partner with teams to implement system edits, workqueue logic, and automation opportunities
Requirements
- Proven experience operating as a hands-on leader working directly in accounts while managing teams
- At least 3 years in a supervisory or managerial role within a hospital or provider-based setting
- Strong knowledge of payer requirements, claim adjudication, billing workflows, and denial management
- Experience managing teams across onshore and nearshore/offshore environments
- Experience scaling operations and stabilizing performance in complex environments
- Required
- 8-10+ years of experience in healthcare revenue cycle operations across both billing and AR functions
- Demonstrated ability to independently perform billing, AR follow-up, and denial resolution across multiple payer types
- Demonstrated success improving cash performance, billing accuracy, and AR outcomes
- Strong Epic RCM experience (billing and AR modules)
- Advanced Excel/reporting capabilities
- Preferred
- Strong root cause analysis and process improvement capabilities across billing and AR workflows
- Prior consulting or multi-client environment experience
Skills
- This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.
Compensation
- For salaried positions, this role may also be eligible for an annual performance bonus.
Benefits
- We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations.
- This position reports to the VP of Central Operations and offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry.
- For salaried positions, this role may also be eligible for an annual performance bonus.
- Join Impact Advisors and make a real difference in healthcare.
Company info
- Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment.
- To learn more about us, visit www.impact-advisors.com
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