Public Partnerships
Registration Coordinator
US NY - Latham
Sponsorship not specifiedDetected 1 day ago
Stakeholder ManagementProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- The Registration Coordinator role at Public Partnerships LLC is responsible for receiving and processing new referrals for participant-directed services and supporting individuals through the full enrollment process.
Responsibilities
- Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements.
- Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual.
- Engages the entity providing case management or service/support coordination services to the individual to ensure and understand Public Partnerships' initiation and timely coordination of the enrollment process and what to expect.
- Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
Requirements
- Substantial professional experience may be considered in lieu of a formal degree.
- and at least 1-2 years' professional experience working with persons with disabilities.
- 1-3 years of experience in data entry or administration in an enrollment environment;1-3 years of customer service experience
- This position conducts outreach to new individuals and stakeholders, schedules enrollment appointments, and ensures all required documentation and requirements are completed accurately and efficiently.
- Articulates to all stakeholders what information is required to navigate and complete the enrollment process successfully.
- Researches and resolves customer issues using required reporting processes and systems.
- Education: Associate or bachelor's degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
- Working Conditions: On-site in Latham, NY
- Compensation & Benefits:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Employee Assistance Program and more!
- Base pay may vary depending on skills, experience, job-related knowledge, and location.
- Certain positions may also be eligible for a performance-based incentive as part of total compensation.
- Compensation Range: $20.00 - $22.00 / hourly
Nice to have
- Associate or bachelor's degree preferred.
Skills
- Strong customer service and support experience.
- Proficient in Microsoft Office Suite and web-based applications.
- High aptitude for process assessment, improvement, and recommendation.
- Exceptional verbal and written communication skills.
- Ability to prepare ad-hoc reporting applicable to enrollment activities.
Compensation
- Range: $20.00 - $22.00 / hourly
- At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
- Base pay may vary depending on skills, experience, job-related knowledge, and location.
- Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Equal opportunity
- Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
Visa & Work Authorization
- disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
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This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.