Cradlebio

Engagement Manager, US

Boston

Sponsorship not specifiedDetected 281 days ago

Machine LearningBudgetingRecruitingCustomer SuccessMolecular BiologyResearchLeadershipCommunicationPublic Speaking

About the role

As an Engagement Manager within our Customer Success team, you'll ensure that Cradle's largest customers achieve success across their entire protein R&D portfolio.
Working closely with Scientific Advisors, Account Executives, and Product teams, you'll translate Cradle's scientific impact into business outcomes and long-term partnerships.
Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.

Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas.
Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences.
At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale.

Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists.
5-7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences.
MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience.
Experience managing enterprise SaaS deployments.
Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders).
Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
Strong relationship-building, executive presence, crisp communication, and excellent organizational skills.
Comfortable presenting scientific and business insights to internal and external cross-functional audiences.
Willingness to travel to- and work from customer sites (20% of the time).
Experience with machine learning applications in life sciences or biotech.

We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities.

Machine learning is revolutionizing this space, by enabling high-fidelity protein models.
We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities.
Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap.
Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform.

You will advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team.
We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia.
We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues.

This listing is sourced directly from Cradlebio's careers page and normalized into a canonical job model.