evolvedMD
Customer Onboarding Specialist
Scottsdale, AZ 85251
Sponsorship not specified$65k-$70kDetected 25 days ago
Account ManagementM&AOnboardingEpicCernerEHR/EMRLeadershipCommunication
About the role
- Customer Onboarding Specialist Location: This position is hybrid with 2 days remote/3 days in our HQ in Scottsdale when not traveling.
Responsibilities
- Lead the full implementation lifecycle from contract signature through go-live and stabilization
- Develop and manage timelines, milestones, and success metrics
- Identify risks early and proactively drive resolution
- Design site-specific workflows aligned with CoCM standards and local operations
- Maintain clear documentation of customer-specific workflows
- Relationship Building & Cross-Functional Coordination
Requirements
- 3+ years of experience in one or more of the following:
- Experience working with complex, multi-stakeholder organizations.
- Experience training clinical teams
- There may be quarterly travel required to support new customer implementations, site readiness activities, and in-person onboarding support.
- Enterprise onboarding
- Strategic account management
- Healthcare implementation
- M&A integration
- Health system operations
- Enterprise account onboarding
- Health system partnership implementation
- Cross-functional enterprise program leadership
- Demonstrated success leading cross-functional initiatives independently.
- Strong executive presence and communication skills.
Compensation
- First year compensation $75,000 to $90,000 annually (DOE)
- Metric driven bonuses
- $1,200 annual technology allowance
- 401(k) company match up to 3%
- Qualifications
- 3+ years of experience in one or more of the following:
Benefits
- CoCM Education & Workflow Design
- Ensure alignment across scheduling, referral pathways and behavioral health screening
- Experience partnering with healthcare systems or large provider groups
Company info
- Ensure customers meet operational, clinical, and billing readiness requirements
- Educate customers on CoCM workflows, documentation expectations, and billing requirements
Visa & Work Authorization
- Strong stakeholder alignment and executive sponsorship early in the engagement
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