Western Governors University

Western Governors University

Assessment Operations Specialist

Salt Lake City, UT, USA · Full-time

Sponsorship not specified$18k-$26kDetected 11 hours ago
Customer SupportCommunicationProblem SolvingMentoringMicrosoft Office

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

States it is exempt from the H-1B cap

In 1 Department of Labor filing, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

25 transfer filings in the last year, covering 25 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The Assessment Operations Specialist provides direct assistance to students with technical troubleshooting and inquiries related to assessments.
  • Agents are responsible for delivering high-quality service, utilizing assessment systems, and collaborating with team members to address challenges.
  • This role requires a strong focus on problem-solving, technical expertise, and maintaining a student-centered approach.

Responsibilities

  • Escalate unresolved or complex technical issues to supervisors or technical support teams as needed.
  • Deliver accurate and clear information to ensure students understand assessment requirements and processes.
  • Maintain a supportive and empathetic approach to help students navigate assessment challenges.
  • Utilize institutional systems, databases, and tools to access student information, document interactions, and track case resolution.
  • Documents support cases thoroughly, accurately, and promptly in the appropriate systems.
  • As the first point of contact, this role ensures students receive accurate, timely, and courteous support to resolve issues and complete their assessments successfully.
  • Performs other job-related duties as assigned.

Requirements

  • Knowledge, Skills, and Abilities
  • Ability to learn and navigate different technological platforms.
  • Ability to keep a professional attitude with staff and students.
  • Ability to stay current with updates in a rapidly changing environment.
  • This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.
  • Proficient use and operation of personal computers and associated standard software, including Microsoft Office Suite.
  • Able to accept and implement feedback from QA Coaching and in Supervisor one on one settings.
  • Ability to work in a dynamic and flexible environment.
  • Strong analytical skills balanced with effective communication and excellent customer service skills.
  • Strong verbal and written communication skills.
  • Accomplish tasks by following a defined standard or set of procedures to achieve day to day objectives.
  • Willingness to learn and grow.
  • Education
  • High School diploma or equivalent.
  • Experience

Nice to have

  • Bachelor's degree within technical or related field
  • Technical certifications
  • Position & Application Details
  • Regular Positions (classified as regular and working 40 standard weekly hours):
  • If interested, an application will need to be submitted online.
  • Internal WGU employees will need to apply through the internal job board in Workday.
  • Equal Employment Opportunity:
  • Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses

Compensation

  • The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other b

Equal opportunity

  • All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
  • Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
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This listing is sourced directly from Western Governors University's careers page and normalized into a canonical job model.