Siena AI
Head of Education & Community
Toronto
Sponsorship not specifiedDetected 61 days ago
OnboardingResearch
About the role
- Siena is the CX operating system for brands.
- Our team learns about new products in Slack.
- Our customers learn about them on calls.
Responsibilities
- Build the customer onboarding path. From signed contract to first value, repeatable across every segment.
- Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.
- Build Siena Academy.
Requirements
- You can use Siena, break it, and teach it.
Skills
- Siena is the Agent of Record for consumer brands.
- One agent across every surface, with shared memory, shared context, and shared tools.
- Hundreds of brands already run real customer volume on Siena in production.
Compensation
- Great salary plus equity or stock grants.
Benefits
- Run product education for the Siena team.
- Curriculum, certifications, learning paths.
Company info
- We are a small, fully distributed, global team.
- We have built leverage into how we work, which is what lets a team this size move at the speed we do.
- We hire athletes.
- Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on.
- Low ego, high standards, fast clock.
- If you want to own real problems rather than close tickets, keep reading.
- Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it.
- Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other.
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This listing is sourced directly from Siena AI's careers page and normalized into a canonical job model.