Charter Manufacturing
Senior Customer Service Representative
Charter Wire - Menomonee Valley - Milwaukee, WI · Senior
Sponsorship not specifiedDetected 1 day ago
ExcelProcess ImprovementERPCustomer SupportLeadershipCommunicationMicrosoft OfficeLean Manufacturing
About the role
- Charter Wire is hiring a Senior Customer Service Representative!
Responsibilities
- Proactively support the customer order process and maintain accurate information in an ERP system for quotations, inquiries, orders, pricing, lead-times, and daily outgoing shipments ensuring terms and conditions are followed.
- Provide support in areas such as disposition of nonconforming material and offering alternative solutions to non-standard procedures.
- Direct shipping management systems, including creation of pick lists, ASN's, invoices, and other shipping documents. Implement long-term enhancements that provide improvements to the shipment workload and ensure accuracy and sustainability of these processes.
- Manage key customer accounts to stay involved with the order fulfillment process.
- Develop strong working relationships and collaborate with internal and Field Sales, production planning, operations and other functional areas of the business to meet or exceed customer demands and requirements.
- Lead and/or support Continuous Improvement projects, training, and meeting customer service goals.
- Perform basic analytics for customer communication, including quoting, ordering, scheduling and shipping.
Requirements
- Ability to solve problems and make sound decisions
- Ability to handle multiple tasks and prioritize simultaneously in a fast-paced environment.
- Experience in an organization with ISO/Quality System Requirements - Business specific, please update at time of posting.
Nice to have
- Bachelor's Degree in Sales/Marketing or a related degree.
- Experience with ERP systems, preferably Oracle.
- Experience in an organization with ISO/Quality System Requirements
- Business specific, please update at time of posting.
- Familiar with Continuous Improvement methodology (e.g. Six Sigma and Lean Manufacturing).
- Interest in leading or supervising others
- Demonstrated ability to proactively follow-up quotes with the outside sales and the customer to earn new business
- Proficient in the advanced features of Microsoft Office products.
Benefits
- We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing.
- Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
Company info
- Provide exceptional service to external customers by working with internal departments to ensure customer requirements are met via effective communication streams and accurate representation in all systems.
- Provide accurate order status and clear communication/expectations to customers on production dates.
- Communicate directly with customers at the plant or business level regarding customer scheduling, purchasing and logistics.
Apply directly at Charter Manufacturing →Create a free account for alerts like thisView Charter Manufacturing immigration profile
This listing is sourced directly from Charter Manufacturing's careers page and normalized into a canonical job model.