College Board

Associate Director, Reporting and Analysis

Remote - USA · Director · Full-time

Sponsorship not specified$56k-$100kDetected 30 days ago

AWSData VisualizationAccessibilitySalesforceExcelLeadershipCommunicationOrganizational Skills

About the role

This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
As the Associate Director, Reporting and Analysis, you will turn operational data into decisions that improve performance across College Board's customer engagement ecosystem.
Your work will directly enable leaders to understand performance drivers, where we are off track, and what actions will most improve customer experience, efficiency, and outcomes.

Translate complex operational data into clear, actionable insights that drive measurable improvements in customer experience, efficiency, and team performance
Own the insight layer for Business Reviews with senior leadership, ensuring discussions focus on what matters most, highlight risks and tradeoffs, and drive clear decisions and follow-up actions
Partner with CEE senior leaders to define success metrics, targets, and performance narratives
Design dashboards and reporting that provide real-time clarity into performance across programs, channels, and teams
Partner cross-functionally with Technology, Operations, and Program teams to i mprove data quality and accessibility, and i dentify new opportunities to use data to drive performance
You will own the reporting and insight layer that powers Business Reviews and day-to-day decision-making across major programs (AP, College Readiness Assessments, CLEP, Financial Aid Services, and others).
The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.

All CB employees are required to occasionally travel to meet in person for business purposes.
A bachelor's degree and 3+ years' experience with tools such as Tableau, AWS, and Salesforce, or similar platforms
Proven ability to work with large datasets and translate them into actionable insights
The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

A passion for expanding educational and career opportunities and mission-driven work
Clear and concise communication skills, written and verbal
Ensure reporting tools ( e.g., Tableau, Salesforce, AWS, vendor platforms) are used consistently to enable faster, better decision-making
Advocate for changes in reporting, tools, or processes that will increase clarity, speed, and impact of decision-making

students, parents, educators, and our state partners that represent approximately two million contacts per year.

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.

The Operations Division at College Board is focused on leading the organization's transformation to support delivery of digital assessments.
The Customer Engagement & Experience (

This listing is sourced directly from College Board's careers page and normalized into a canonical job model.