College Board

College Board

Associate Director, Reporting and Analysis

Remote - USA · Director · Full-time

Sponsorship not specified$56k-$100kDetected 102 days ago
AWSData VisualizationAccessibilitySalesforceExcelLeadershipCommunicationOrganizational Skills

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

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Green-card filing pattern in this occupation

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About the role

  • This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
  • As the Associate Director, Reporting and Analysis, you will turn operational data into decisions that improve performance across College Board's customer engagement ecosystem.
  • Your work will directly enable leaders to understand performance drivers, where we are off track, and what actions will most improve customer experience, efficiency, and outcomes.

Responsibilities

  • Translate complex operational data into clear, actionable insights that drive measurable improvements in customer experience, efficiency, and team performance
  • Own the insight layer for Business Reviews with senior leadership, ensuring discussions focus on what matters most, highlight risks and tradeoffs, and drive clear decisions and follow-up actions
  • Partner with CEE senior leaders to define success metrics, targets, and performance narratives
  • Design dashboards and reporting that provide real-time clarity into performance across programs, channels, and teams
  • Partner cross-functionally with Technology, Operations, and Program teams to i mprove data quality and accessibility, and i dentify new opportunities to use data to drive performance
  • The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.
  • At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.

Requirements

  • All CB employees are required to occasionally travel to meet in person for business purposes.
  • A bachelor's degree and 3+ years' experience with tools such as Tableau, AWS, and Salesforce, or similar platforms
  • Proven ability to work with large datasets and translate them into actionable insights
  • The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

Skills

  • Ensure reporting tools ( e.g., Tableau, Salesforce, AWS, vendor platforms) are used consistently to enable faster, better decision-making
  • Advocate for changes in reporting, tools, or processes that will increase clarity, speed, and impact of decision-making

Compensation

  • The Customer Engagement & Experience ( CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year.

Benefits

  • You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.

Company info

  • The Operations Division at College Board is focused on leading the organization's transformation to support delivery of digital assessments.
  • The Customer Engagement & Experience (
  • CEE) department is a combination of teams that support our key constituents:
  • students, parents, educators, and our state partners that represent approximately two million contacts per year.
  • About the Opportunity
  • You will own the reporting and insight layer that powers Business Reviews and day-to-day decision-making across major programs (AP, College Readiness Assessments, CLEP, Financial Aid Services, and others).
  • Success in this role means that CEE leaders consistently use your insights to take clear, timely action, and that performance measurably improves as a result.
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This listing is sourced directly from College Board's careers page and normalized into a canonical job model.