Equifax

Equifax

Director, Customer Success

USA-KY-Louisville · Director · Full-time

Sponsorship not specifiedDetected 10 days ago
Data VisualizationSalesforceCRMAccount ManagementForecastingProcess ImprovementProcurementCustomer SuccessLeadershipCollaboration

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 81%

Of 37 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 498 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

27 transfer filings in the last year, covering 27 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Equifax is where you can power your possible.
  • The Director of Customer Success is a high-impact leadership role reporting to the VP of Customer Success.
  • Our ideal candidate will thrive in a hybrid work environment, splitting their time between our Louisville, KY office (Monday, Tuesday, Wednesday, and Thursday) and remote work (Friday).

Responsibilities

  • Financial Oversight: Manage over $100M revenue base, ensuring the team remains focused on Net Revenue Retention (NRR) and identifying opportunities for product penetration and expansion.
  • CSM Leadership: Manage and coach a team of Customer Success Managers, fostering a culture of proactive leadership and consultative partnership.
  • Qualitative Excellence: Standardize the delivery of Executive Business Reviews (QBRs/ABRs) to quantify business value and drive long-term alignment with client goals.
  • Travel up to 25% of the time, or as needed, to support client initiatives.
  • Strategic Frameworks: Demonstrated experience in strategic account planning and adopting structured methodologies (e.g., GOST, Gainsight, or similar) to drive customer outcomes.

Requirements

  • 7+ years of experience in Customer Success, Account Management, or Strategic Consulting within the SaaS or Public Sector technology space.
  • Bachelor's degree in a related discipline (Business, Public Administration, etc.) or equivalent experience.

Nice to have

  • Proven track record of managing and successfully renewing multi-year, large-scale enterprise contracts (demonstrated experience with $50M+ portfolios preferred).

Compensation

  • We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Benefits

  • Expertise in leveraging CRM systems (Salesforce) and data visualization tools for account planning, forecasting, and tracking customer health metrics.
  • Renewal Ownership: Lead the strategic renewal cycle for the ~60 VINE state contracts, developing data-backed retention strategies and utilizing relationship health indicators to drive successful deal closure.
  • Customer Health & Data Strategy
  • Quantitative Monitoring: Establish and monitor account health metrics, product adoption rates, and utilization trends to proactively identify at-risk accounts.
  • We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Company info

  • Establish a superior internal network across all internal partners (Sales, Ops, Tech) to influence complex problem resolution, improved delivery and better outcomes for our customers.
  • What could set you apart:
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This listing is sourced directly from Equifax's careers page and normalized into a canonical job model.