Coupa
Director, Business Intelligence - 11568
Texas, United States · Director
Sponsorship not specified$152k-$213kDetected 51 days ago
SQLLLMsAgentic AIForecastingCustomer SupportCadenceLeadershipCollaboration
About the role
- Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
- Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
Responsibilities
- Automate the reporting cadence: replace manual reporting fire drills with automated, self-service infrastructure - the "single source of truth" dashboards that let leadership run their own QBRs, scorecards, and monthly reviews.
- Architect capacity forecasting: robust tooling for support volume projections and services staffing models, giving leaders the data to make proactive resourcing decisions.
- Build the unified metric catalog: a governed, self-serve reporting layer so functional teams answer routine questions themselves instead of filing ad-hoc requests.
- Implement proactive alerting: exception reporting that surfaces aging backlogs, at-risk projects, and SLA breaches before they become executive fire drills.
- Measure AI-powered support: create the measurement framework for Coupa's AI support agents - quantifying true resolution versus deflection, customer experience impact, and cost efficiency - and extend it as AI agents expand across post-sale operations.
- Partner with post-sale leaders and operations: translate business operating questions into a sequenced, technical roadmap of reporting deliverables.
- Drive tool adoption: ensure the tools you build are used - train leaders and teams, document metric definitions, and iterate based on real-world usage.
- Develop at speed: use LLMs and AI coding assistants across the entire build - SQL, pipeline development, dashboard prototyping, documentation - to deliver in days what traditionally took weeks.
- Build and maintain the post-sale business intelligence data models on the enterprise warehouse, in partnership with Coupa's central data team, which owns core ingestion and platform infrastructure
- Maintain data quality standards and validation processes across all post-sale reporting and analytics
Requirements
- We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Skills
- Success in the first year requires ruthless prioritization of the highest-leverage deliverables.
- Cross-Functional Enablement
- AI-First Execution
Compensation
- Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Benefits
- Build the Customer 360 view: one picture of how each customer experiences Coupa after the sale - support history, services engagements, and education consumption
- We are seeking a Head of Business Intelligence to build the reporting and analytics infrastructure for Coupa's post-sale organization - professional services, customer support, and education.
Company info
- At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹
- We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹
- Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Equal opportunity
- Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.
This listing is sourced directly from Coupa's careers page and normalized into a canonical job model.