Playbook

Client Operations Manager

New York City, NY · Director · Full-time

Sponsorship not specified$130k-$150kDetected 218 days ago

RESTProcess ImprovementLeadershipCommunicationMentoring

About the role

With top performance, you are also eligible to become a shareholder in our company and earn equity.
FREE short-term disability and FREE life insurance coverage.
Your Legacy: As a result of your time in this role, you supported Playbook in exponential growth nationwide.

Think of your role as the essential bridge between the frontline team members that you manage (our hosts) and our leadership team.
Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement.
Partner with the People Team to hire top talent and deliver exceptional onboarding experiences.
Build strong, trust-based relationships through consistent communication and proactive issue resolution.
Prepare and deliver monthly and quarterly operational updates for both internal teams and external stakeholders.
Lead the rollout of new initiatives, policies, and operational enhancements across host teams to drive consistency and excellence.
Collaborate closely with cross-functional teams to optimize performance and elevate the overall client and tenant experience.

You have 5+ years of experience in operations, hospitality, facilities, or client services-preferably in a multi-site or field management role.
You have at least 3 years of experience managing full-time team members, with demonstrated ability to motivate and lead high-performing teams.
You are familiar with and/or passionate to learn about the commercial real estate ecosystem.
You have effectively managed the customer lifecycle, including onboarding, steady state, renewals, growth, and expansion.
You have been responsible for all client communication, including scheduling and leading meetings and closing the loop on all next steps to ensure everyone feels informed, heard, and aligned.
You have served as a trusted advisor to clients, providing strategic direction and ensuring the delivery of value across our products and services.
You can thrive in a dynamic, fast-paced, collaborative startup environment.

As a result of your time in this role, you supported Playbook in exponential growth nationwide.
You were able to retain both your clients and host teams, and the way your team performed elevated the bar for the rest of our company.
Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.
We list salaries based on a few key factors.
These include location-specific budgets, market trends, team size, and the scope of the building.
Since we're a national company working with office of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page.
Curious or want to chat more about it?
We promise to be open and transparent about these details throughout our interview process.

This listing is sourced directly from Playbook's careers page and normalized into a canonical job model.