Customcomputerspecialists

Onsite Senior Technician

Newport, RI · Senior · Full-time

Sponsorship not specified$50k-$65kDetected 4 days ago

Customer SupportTCP/IPFirewallVoIPCommunicationTime ManagementMicrosoft OfficeCompTIA

About the role

CCS is looking to hire a Senior On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Rhode Island Education based client.
CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Deliver premium white-glove deskside support, managing incidents from intake through resolution via the ticketing system.
Provide in-person support, installation, configuration, deployment, maintenance, and troubleshooting for desktops, laptops, printers, mobile devices, peripherals, operating systems, and applications.
Support network connectivity, VoIP/telecom systems, networked bells/intercoms, and low-voltage cabling projects.
Configure and deploy new employee workstations, coordinate hardware repairs and warranty services, and maintain asset inventory and reporting.
Manage Chromebook and iPad lifecycles, including enrollment, configuration, policy management, application deployment, repairs, inventory tracking, and year-end maintenance through Google Admin Console.
Maintain classroom technology, including projectors and document cameras, performing routine maintenance and troubleshooting.
Provide end-user training, technical guidance, and ongoing support to ensure optimal technology utilization.
Perform additional duties as assigned to support business and client needs.

Strong verbal and written communication skills with the ability to clearly explain technical concepts to both technical and non-technical users.
Experience supporting and troubleshooting desktop hardware, peripherals, operating systems (Windows/macOS), applications, and network connectivity issues.
Working knowledge of network protocols, routers, switches, firewalls, and basic cybersecurity best practices.
Proficiency with Microsoft Office, web browsers, antivirus software, and other common business applications.
Ability to diagnose and resolve complex hardware, software, operating system, and networking issues.
Ability to work independently, collaboratively, and professionally in high-pressure or challenging situations.
Required: 3-4 years of hands-on end-user support experience and relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
Ability to represent the organization professionally through appearance, conduct, and customer interactions.
Demonstrated commitment to exceptional customer service and relationship building.
Excellent organizational, time management, and multitasking skills with strong attention to detail.
Ability to lift and transport equipment up to 50 lbs., travel between client locations/buildings as needed, and maintain reliable transportation.
Availability to provide on-site support during standard client business hours (8:00 AM-4:30 PM, Monday-Friday).
CCS Offers:
Competitive salaries

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
Tuition reimbursement
Company paid life Insurance
Paid holidays and vacation
Comprehensive benefits including:
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

We are a growing IT company; a great place to start and grow your career!
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

This listing is sourced directly from Customcomputerspecialists's careers page and normalized into a canonical job model.