Upstart

Senior Engineering Manager, Servicing

United States | Remote · Senior

Sponsorship not specified$195k-$270kDetected 4 days ago

Machine LearningSparkA/B TestingCustomer SupportCadenceLeadershipCommunication

About the role

Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
But the numbers only hint at the impact.
Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase.
Oversee the design, development, and implementation of cross functional projects which drive business outcomes.
Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
Manage project timelines and resources to deliver high-quality product solutions on time.
Implement frameworks to ensure efficient project execution and continuous delivery.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human.
And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you.

Bachelor's degree in Computer Science, Engineering, or a related field (or its equivalent) and +10 years of experience, including 5 years of direct people management experience.
Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads)
Exceptional communication skills with the ability to influence technical and non-technical audiences

Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments
Experience managing critical production issues in regulated environments where customer impact and compliance intersect.
Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
Time zone requirements The team operates on the East/West coast time zones.

Individual pay is also determined by job-related skills, experience, and relevant education or training.

At Upstart, your base pay is one part of your total compensation package.
The anticipated base salary for this position is expected to be within the below range.
United States | Remote - Anticipated Base Salary Range
$195,300 - $270,400 USD

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth.
Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.

Upstart's Get Back On Track (GBOT) team helps borrowers who fall behind on repayment with responsibility and empathy.
Our mission is to support Upstart's growth by helping borrowers return to current status through personalized, effective experiences powered by ML and AI, while building dependable tools that simplify the complexities of debt management for everyone involved.
When borrowers are back on track, all stakeholders benefit.
Lenders and investors see stronger performance and greater confidence in Upstart's ecosystem.
Borrowers who meet their obligations can maintain or rebuild their credit, improving long-term access to credit.
Most importantly when repayment operates efficiently, Upstart can approve more borrowers at better rates, driving business growth and broader societal impact.
As the Senior Engineering Manager for GBOT, you will lead a team of 10+ engineers, partnering closely with Product, Risk, Operations, and Machine Learning to translate business needs into resilient, scalable technical solutions.
This role reports to the Sr Director of Engineering and is focused on driving architectural clarity and building systems that balance speed, reliability, and compliance.
Ensure the reliability, performance, and scalability of customer facing products, leveraging best practices in software engineering.

This listing is sourced directly from Upstart's careers page and normalized into a canonical job model.