Loula

Head of Operations

California

Sponsorship not specifiedDetected 56 days ago

LeadershipOrganizational Skills

About the role

💼 THE ROLE We're hiring Loula's founding Head of Operations.
Loula's operations are powered by a strong team of individual contributors doing incredible work - but the business has grown to a point where we need someone whose job is to make sure the pieces fit together.
Right now, our credentialing, provider success, revenue cycle, and patient operations functions each have great people executing within them.

someone who owns how these functions interact, surfaces gaps before they become problems, builds the processes that don't yet exist, and manages a team of four who are doing some of the most important work at Loula.
You'll manage people and you'll also do the work.
Ensure each team member is clear on priorities, has what they need to execute, and is developing in their role.
Build operational structure around RCM workflows that currently sit in informal ownership, with a long-term goal of hiring a dedicated RCM lead.
Support the Provider Success team in building and refining the systems, resources, and SOPs that help doulas successfully navigate insurance.
Partner with the Care Navigator and cross-functional teams to build the workflows, SOPs, and tools this function needs to scale.
Own the operational roadmap for patient operations as this part of the business develops.
Identify where process is missing, informal, or unclear and build what's needed.
Create and maintain documentation so that how Loula operates is visible and accessible - not just in people's heads.
You've been an early operator at a startup - you know what it means to build systems from scratch, operate without a complete playbook, and scale a function through periods of rapid change.

Loula uses Candid Health to handle claims scrubbing and most pre-submission workflows - you'll need to understand how this system works, identify gaps, and improve the processes around it.
you care about perinatal health equity and understand that great operations directly expand access to care for families.
You have 5+ years of experience in healthcare operations.
Generous equity package
Medical, dental, and vision coverage - FSA & HSA options
Access to One Medical, Talkiatry, Peloton, Kindbody, and more
Short & Long term disability insurance, Life insurance

This listing is sourced directly from Loula's careers page and normalized into a canonical job model.