0017 eBay Canada Technology

0017 eBay Canada Technology

L2 Support Engineer (Automation Focused)

Salt Lake City, Utah

Sponsorship not specified$98k-$131kDetected 40 days ago
PythonJavaDistributed SystemsCode ReviewSQLNoSQLAWSGCPAzureCloud PlatformsCI/CDDevOpsSite Reliability EngineeringRESTLLMsAccessibilityCommunication

About the role

  • We are looking for a highly motivated L2 Support Engineer with strong automation expertise to join our engineering team.
  • Experience with Call Center / Contact Center technologies is highly desirable.

Responsibilities

  • Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. *This role cannot offer any sort of visa sponsorship.*
  • This role will provide advanced production/application support, drive automation initiatives to reduce manual effort, and improve system reliability and operational efficiency across business-critical platforms.

Requirements

  • If you have a need that requires accommodation, please contact us at talent@ebay.com.

Nice to have

  • 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles.
  • Strong scripting or programming skills (Python, Java, Shell, or similar).
  • Experience with REST APIs, batch jobs, and integration-based systems.
  • Hands-on experience with monitoring and observability tools.
  • Strong troubleshooting skills in high-availability environments.
  • Excellent communication and documentation skills.
  • Have) Experience with Call Center / Contact Center platforms such as:
  • Genesys Cloud IVR systems ACD routing and call flows Workforce management integrations

Skills

  • Incident triage Log summarization Code review or generation Predictive alerting Cloud platform experience (AWS/GCP/Azure).
  • CI/CD and DevOps exposure.
  • Knowledge of SQL/NoSQL databases.
  • Experience in performance troubleshooting and load analysis.
  • Comfortable operating in complex, high-scale contact center environments.
  • A strong collaborator with clear communication skills. *This role cannot offer any sort of visa sponsorship.* Additional
  • Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
  • Support and maintain contact center platforms and integrations.
  • Participate in on-call rotations and ensure SLA compliance.

Compensation

  • $98,000 - $130,800 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
  • View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
  • An employer who violates this law shall be subject to criminal penalties and civil liability.
  • We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process.
  • We Empower People and Create Economic Opportunity eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world.

Benefits

  • Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Company info

  • At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells.
  • Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
  • Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day.
  • We're in this together, sustaining the future of our customers, our company, and our planet.

Equal opportunity

  • Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer.
  • We will make every effort to respond to your request for accommodation as soon as possible.

Visa & Work Authorization

  • Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. *This role cannot offer any sort of visa sponsorship.* About the team and the role: We a
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