Harvard University

Harvard University

Access Services Manager for Gutman, Ernst Mayr, and Music Libraries

Cambridge, MA, United States · Contract

Sponsorship not specifiedDetected 6 days ago
Data EngineeringStatisticsProject ManagementOperations ManagementPerformance ManagementEmployee RelationsCadenceResearchLeadershipCommunicationCollaborationMentoring

About the role

  • Access Services connects the academic community to a broad array of library resources, ensuring equitable access for users with diverse abilities.
  • Gutman Library at the Harvard Graduate School of Education, the Ernst Mayr Library of the Museum of Comparative Zoology, and the Eda Kuhn Loeb Music Library.
  • The position is a member of the Access Services Extended Leadership Team (ELT), a collaborative group that includes all Access Services managers and members of the Access Services Senior Leadership Team (SLT).

Responsibilities

  • Lead, direct, and supervise daily Access Services operations at assigned libraries, setting high patron service standards, mentoring and managing Access Services staff, and fostering a creative, collaborative, team-oriented work environment.
  • Recruit, develop, coach, and performance manage team members; set clear expectations and goals, provide ongoing feedback, conduct performance reviews, address performance issues, and support employee growth and succession planning, in consultation with the Associate Director, to promote an inclusive and innovative work environment.
  • Maintain regular communication with their Associate Director on team performance, staffing, workload, risks, and employee relations matters; proactively escalates issues, provides timely updates, and ensures alignment on priorities, decisions, and organizational objectives.
  • Develop, document, and refine procedures and workflows to enhance efficiency, service quality, and user experience.
  • Manage service points and work areas associated with circulation services.
  • Communicate and enforce library policies and support collection security measures.
  • Ensure teams are trained in and support centralized digital course reserves services for courses served by assigned libraries.
  • Provide and train staff to provide basic information support (Tier 1), answering patron questions or referring them to appropriate subject specialists or Harvard Library units.
  • Collaborate with reference and research librarians and/or library directors to maintain effective local referral processes.
  • Ensure that staff deliver high-quality, user-centered customer service.

Requirements

  • Minimum of 3 years of academic library experience with a strong public service orientation.
  • Minimum of 3 years of supervisory experience.
  • Minimum of 3 years of experience at GLAM (galleries, libraries, archives, museum) or related organization.
  • This highly visible role operates in a busy environment, requires substantial knowledge of library systems and procedures, and performs with a high degree of judgment and autonomy.
  • Work may be required during holidays, inclement weather, and official University closings.

Nice to have

  • Demonstrated experience in supervision and performance management of staff, students, or contingent workers, including successful staff development.

Skills

  • Record of successful collaboration in complex and/or matrixed organizations.
  • Demonstrated ability in project management, including planning, communication, assessment, and delive
  • Why Work at Harvard Library?
  • This is a 1-year term-limited position with potential for renewal**​​​​​​.
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This listing is sourced directly from Harvard University's careers page and normalized into a canonical job model.