LogicMonitor
Enterprise Customer Success Manager
Austin, TX · Senior · Full-time
Work authorization requiredDetected 59 days ago
SalesAccount ManagementCustomer SuccessCustomer SupportCadenceCollaboration
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
- We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
- This role is open to candidates based in or near Austin, TX.
Responsibilities
- LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
- By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
- Work with Technical Support to understand your customer's issue, and assist as an escalation point of contact
Requirements
- Intermediate-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)
- The ability to work in a fast-paced dynamic environment during tremendous growth
Nice to have
- Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
Compensation
- packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits.
Benefits
- Constantly assess "health checks" for your customers to drive satisfaction, adoption, retention, and reduce churn
- Conduct regular business reviews within your accounts showcasing LogicMonitor's value and learning about clients goals and challenges
Company info
- We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
- This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
- To learn more about life at LogicMonitor, check out our Careers Page.
- We love going to work and think you should too.
- These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
- Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
- At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
- LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
- Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.
Visa & Work Authorization
- At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
- Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
- We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
Apply directly at LogicMonitor →Create a free account for alerts like thisView LogicMonitor immigration profile
This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.