Cummins

Cummins

Uptime Services Representative

Florence, KY, United States

Sponsorship not specifiedDetected 6 days ago
SalesforceExcelSupply ChainLogisticsProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office

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odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 146 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Cummins Inc. obtained a prevailing wage determination for Project Management Specialists in Columbus, INDIANA on 2026-06-23. No matching green-card filing appears in our data yet. The determination expires in 13 days (2026-09-20), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file

Green-card follow-through: 66%

Of 38 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 455 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We're seeking a talented Uptime Services Representative to join our team specializing in Service for our Florence, KY Cummins location.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Additional Qualifications: Uptime Services Representative - Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfillment.

Responsibilities

  • Customer Support
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Building strong customer relationships and delivering customer-centric solutions.
  • Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
  • Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
  • Building partnerships and working collaboratively with others to meet shared objectives.
  • Manages complexity

Requirements

  • Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction

Nice to have

  • Uptime Services Representative
  • Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfillment.
  • has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation).
  • Acts as the single point of contact to the customer for order inquiries and escalations
  • Liaises with internal production, planning & materials teams to ensure prompt, accurate, and timely order throughput including achievement of financial targets.
  • Communicates with staff from other functional areas such as sales, warehouse, and logistics to confirm the status of orders and resolve customer queries.
  • Participates in continuous improvement projects.
  • 2 years customer order management
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This listing is sourced directly from Cummins's careers page and normalized into a canonical job model.