Extend (Australia) Pty Ltd

Senior Analyst, Client Insights

Remote, US · Senior

Sponsorship not specified$124k-$145kDetected 13 days ago

SQLSnowflakeData VisualizationComplianceProduct ManagementProduct StrategyProcess ImprovementCustomer SupportCommunication

About the role

You'll sit at the intersection of analytics, product, strategy, sales, and merchant success
the models, reporting, and insights created and owned by this individual will have a direct impact on sales and merchant retention.
This is a high-impact role for someone who's curious, detail-oriented, and excited about turning data into action.

Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations
Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap
Partner cross-functionally with the Risk and Data (RAD) team to help inform new fraud analysis and translate that analysis into easy-to-understand reporting and products; stay current on model and product changes, and translate those changes into merchant-facing insights
By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Our team is helping build the next-generation of AI-driven post-purchase customer solutions and this role will be instrumental in driving the success of these solutions.
Experience working cross-functionally to drive business and product improvement
Understanding of how to use AI to drive process improvement and drive efficiency across the organization

4-7 years of experience in a business analytics, business intelligence, or TAM role
Experience with SQL - you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling
Experience with Snowflake
Familiarity with Tableau

Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry

Strong communication skills - you can explain data clearly to both technical and non-technical audiences

$124,000 - $145,000 per year salaried*
The target base salary range for this position is listed above.
Competitive salary based on experience, with full medical and dental & vision benefits.

Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more.

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth.
Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection.
Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

This listing is sourced directly from Extend (Australia) Pty Ltd's careers page and normalized into a canonical job model.