Retool

Senior Community Support Engineer

San Francisco, USA · Senior

Sponsorship not specifiedDetected 104 days ago

JavaScriptSQLNoSQLAWSGCPAzureDockerKubernetesOAuthCustomer SupportResearchCommunicationProblem Solving

About the role

You'll work across a broad technical landscape, tackling challenges like debugging database connections and APIs, optimizing Retool deployments, writing JavaScript examples, and solving API authentication issues.
Whether helping in live sessions or forums, you'll constantly learn and adapt to new technologies.
This means recognizing and elevating quality contributions, keeping discussions on-topic and constructive, and ensuring the forum remains a welcoming space for builders at every skill level.

As a Senior Community Support Engineer, you'll deliver clear, technical solutions to developer challenges in publicly accessible spaces, such as our Developer Forum and live Office Hours.
You'll develop a feel for community dynamics - spotting when engagement is slipping, surfacing trending pain points, and helping newer members find their footing.
WHO YOU'LL WORK WITH You'll partner with other Community Support engineers and closely collaborate with support and software engineers across Retool.
You'll regularly engage with Product and Marketing teams in order to support new feature and product launches, anticipating customer needs and subsequently funneling feedback to the most relevant stakeholders in real time.
Maintain and curate the Developer Forum to ensure it feels active, useful, and accessible.
Augment 1:1 support with scalable knowledge base articles.
Advocate for customer needs and collaborate with Engineering and Product on improvements.
A critical eye for identifying process gaps and a track record of building out systems to address them.
WHY WE'RE LOOKING FOR YOU Our customer base is rapidly expanding, and with it comes a growing need for customer-centric support.
As we broaden our product offerings, we're receiving more questions and feedback from developers building with Retool.

Advanced proficiency in JavaScript and web development.
Experience with SQL or NoSQL databases and API authentication methods (e.g., OAuth 2.0, Okta, SAML).
Strong written and verbal communication skills in English.
A creative, problem-solving mindset with a user-first approach.
Experience creating or contributing to technical knowledge bases, documentation, or self-serve resources at scale.
Familiarity with major cloud providers (AWS, Azure, or GCP), networking, and containerization tools like Docker or Kubernetes is a plus.

You'll regularly research novel topics, provide actionable feedback to internal teams, and create resources like "how-to" guides and demo apps that benefit countless builders.
Beyond technical support, you'll play an active role in shaping the health and culture of our developer community.
Passion for education and empowering developers through teaching.

This listing is sourced directly from Retool's careers page and normalized into a canonical job model.