Gusto
Payment Operations
New York, NY · Contract
Sponsorship not specified$66k-$79kDetected 22 days ago
ReactRailsSQLAccountingCommunication
About the role
- Payments at Gusto aren't just infrastructure - they're the reason people get paid on time, every time.
- Gusto's payment surface area is expanding - and this team is at the center of that growth.
- This is a role for someone who can shift from investigating a single misfired transaction to coordinating a response on a payment outage affecting thousands - and bring the same rigor to both.
Responsibilities
- As a Payment Operations Analyst, you'll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time.
- You hold partners accountable.
- You'll collaborate closely with Engineering, Product, Accounting, Risk, and CX - and you'll develop strong day-to-day relationships with Gusto's bank and payment partners.
- When something breaks or slows down, you're the one who drives it to resolution.
- Own the operational layer of specific payment workflows - ACH processing, exception handling, refunds, collection re-debits, reconciliation.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Requirements
- 3+ years of experience in payment operations, banking operations, treasury operations, or a related role at a fintech or financial institution
- Ability to communicate clearly with both operational and technical counterparts
Nice to have
- Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement (cross-border transfers, FX, global disbursement networks)
- experience across both is a strong plus
- Strong analytical instincts - you look for the pattern behind the problem and can query or structure data to find it (SQL a plus but not required)
- Knowledge of relevant compliance frameworks (Nacha operating rules, unclaimed property, money transmission) is a strong plus
Skills
- Experience working with bank portals, payment processors, or reconciliation tools
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
Company info
- At Gusto, we're on a mission to grow the small business economy.
- AI is a fundamental part of how work gets done at Gusto.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.