PermitFlow
Manager, Customer Success
New York City, NY · Full-time
Sponsorship not specifiedDetected 126 days ago
Customer SuccessLeadershipCommunicationPublic Speaking
About the role
- This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
Responsibilities
- Lead, mentor, and develop a team of 6 Customer Success Managers, fostering a high-performance, customer-centric culture.
- Lead customer escalations and executive communications, ensuring fast resolution and strong outcomes.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience
Requirements
- 2+ years of experience in a people leadership position in Customer Success, with proven results driving revenue and logo retention across your team
- 5+ years of experience in Customer Success
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action.
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making.
Company info
- Partner with CSMs to identify at-risk customers and deploy proactive success plans.
- What We're Looking For
- What We Offer (Full-Time Roles Only)
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This listing is sourced directly from PermitFlow's careers page and normalized into a canonical job model.