Telesat

Telesat

Director of IT Infrastructure and Operations

Ottawa, Ontario · Director

Sponsorship not specifiedDetected 15 days ago
AzureKubernetesCI/CDSOC OperationsIncident ResponsePerformance ManagementCustomer SupportDNSFirewallVPNLoad BalancingZero TrustLeadershipCommunication

About the role

  • Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
  • The company's state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite.
  • All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly.

Responsibilities

  • Own day-to-day IT infrastructure and network operations across cloud and on‑prem, ensuring consistent service delivery and customer experience for internal stakeholders.
  • Establish and maintain ITIL-aligned practices for incident, problem, change, request, and service level management.
  • Ensure resilient connectivity to critical environments (e.g., NOC/SOC tooling, satellite ground segment interfaces, corporate services, partner interconnects).
  • Own operations for compute, storage, and platform services across virtualization, container platforms, backup/restore, identity integration, and monitoring/observability.
  • Drive standardized build patterns (gold images, IaC, configuration management) and ensure reliable patching and vulnerability remediation.
  • Manage physical datacenter operations including rack/stack, cabling, power/cooling coordination, asset management, hardware break/fix, spares strategy, and access controls.
  • Partner with Cyber Security and compliance to implement and operate controls such as network segmentation, privileged access management, logging/monitoring, endpoint hardening, and secure configuration baselines.
  • Own infrastructure risk register items and mitigation plans related to uptime, cyber risk, capacity, and vendor dependencies.
  • Maintain and test DR capabilities for critical infrastructure services, including backup strategies, recovery procedures, and DR exercises.
  • Ensure infrastructure supports recovery objectives (RTO/RPO) aligned to business needs for telco-grade operations.

Requirements

  • 10+ years in IT infrastructure/network operations, including 5+ years in a leadership role (manager/director level).
  • Experience with infrastructure platforms (virtualization and/or container platforms), backup/restore, monitoring/observability, and patch/vulnerability management.
  • Proven capability in service management practices (incident/change/problem) and major incident processes.
  • Experience managing vendors, budgets, and cross-functional stakeholders.
  • Experience in telecommunications or satellite environments with 24x7 operations, mission-critical networks, and strict resiliency needs.
  • Familiarity with NOC/SOC operations
  • Relevant experience with: Azure, Kubernetes, Fortinet, Arista, HPC environments, HPE infrastructure, IAM, AAA
  • Experience with Zero Trust and modern network segmentation patterns
  • Experience implementing FinOps practices for cloud cost governance
  • Demonstrated experience operating hybrid environments (cloud + on‑prem) with high availability requirements.
  • Strong background in enterprise networking (routing/switching, firewalls, VPN/SD‑WAN, DNS/DHCP, load balancing).
  • Excellent written and verbal communication, able to translate technical risk into business impact.
  • Leadership Competencies
  • Ownership & Accountability: drives closure, manages risk, ensures follow-through.

Skills

  • Define and report on operational KPIs/SLAs/SLOs (availability, latency, MTTR, change success rate, patch compliance, capacity utilization).
  • Ensure major incident response, escalation management, post‑incident reviews, and remediation planning is in place and governed.
  • Oversee network performance management, capacity planning, and lifecycle upgrades with minimal downtime.
  • Coordinate with facilities and vendors on maintenance windows and environmental monitoring.

Compensation

  • Manage annual operating budget and forecast for infrastructure operations (cloud spend, maintenance/support contracts, circuits, licensing).
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This listing is sourced directly from Telesat's careers page and normalized into a canonical job model.