Aircall.io, Inc.

Aircall.io, Inc.

Forward Deployed Engineering Team Lead

New York Office; San Francisco Office · Senior

Sponsorship not specified$200k-$256kDetected 14 days ago
ForecastingCustomer SuccessLeadershipCommunicationMentoring

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Coach and upskill the regional FDE team on technical execution, agent configuration, and deployment quality through pairing and hands-on review, not just process.
  • Forward Deployed Engineering connects Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) to real-world customer workflows, turning possibility into production.
  • The team sits within Customer Solutions & Applied AI and works cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, globally across EMEA, AMER, and APAC.

Responsibilities

  • Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
  • We're working to create a place filled with diverse people who can enrich and learn from one another.
  • We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Requirements

  • Experience in conversational AI, voice AI, or contact centre technology.
  • Experience with CRMs, help desks, or System-of-Truth integrations.
  • Prior experience in an overlay or specialist GTM motion.
  • Depth of hands-on experience matters as much as a demonstrated ability to think commercially.
  • Executive stakeholder engagement: proven experience engaging and influencing VP and C-suite stakeholders, both internally and at customer organisations, without losing technical credibility.
  • Track record of ownership: a clear history of taking complex, cross-functional projects from idea to delivered outcome, and being accountable for the result.

Compensation

  • $200,000 - $256,000 USD
  • 💶 Competitive salary package & benefits

Benefits

  • We value ownership, continuous learning, and thoughtful speed.
  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • This role owns the FDE motion for one region, reporting to the SVP, Customer Solutions & Applied AI.
  • Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
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This listing is sourced directly from Aircall.io, Inc.'s careers page and normalized into a canonical job model.