Alliedsolutions
Manager, Application Services
Carmel, IN
Sponsorship not specifiedDetected 31 days ago
Data AnalysisCustomer SuccessCustomer SupportCommunicationCritical ThinkingMentoringOrganizational Skills
About the role
- E nsure all tasks are performed effectively, on time, and to expected standards.
- Provide consultation as needed to internal business areas.
- Resulting in polished, on target, and timely communication and marketing collateral that are responsive to user's needs and are available for all supported applications.
Responsibilities
- 20% Manages O perations Team:
- Resulting in a team that can perform their duties effectively, in a positive environment and are provided opportunities for growth to maintain employee satisfaction.
- 25% Application Life Cycle Support:
- Work with the Application Management Director or independently to manage all aspects of projects relating to any step in the application life cycle.
- Provide direction to project / product team (including internal, partners and vendor teams).
- Manage releases, outages, enhancements, and launches that progress effectively with minimal user interruption and to the satisfaction of users.
- Create and utilize data analytics to understand and improve system support and optimize usage and adoption. Create and execute continuous improvement initiatives that address technical debt, systm issues, and lessens support costs.
- Work with Marketing, Sales Development and Application Management team to create a comprehensive marketing and communication plans that provide for regular reviews of collateral and training programs, as well as a detailed understanding of user's needs.
- Manage partnerships with integration partners during projects and on-going throughout the integration life cycle including the resolution of issues.
- Partner with Enterprise Technology Integration division to ensure business relationships with vendors and partners that create advantageous working partnerships and provide Allied clients with meaningful partnerships that create user adoption and customer satisfaction for both Allied and our partners
Requirements
- Bachelor's degree
- 5+ years of experience managing people
- 5+ years in technical operations roles
- Proven e xperience and understanding of S DL C, IT SM, and Product Management
- Ability to troubleshoot problems and/or issues
- Strong ability to deal with problems involving several variables in non-standardized situations.
- Ability to effectively and professionally present information and ideas in user-friendly, non-technical language in one-on-one and small group
- Data analytics skills and ability to derive action steps from data
- Critical thinking skills to generate recommendations for improvements
- Create and execute launc h, adoption, and product success plans
- Ability to manage system iterations during the planning, building, and execution phases.
- Strong organizational skills to prioritize and coordinate multiple system iterations.
- Excellent written, oral, interpersonal, and listening skills are essential.
- Strong documentation skills.
- Ability to troubleshoot problems and/or issues; Strong ability to deal with problems involving several variables in non-standardized situations.
Nice to have
- Proven personnel management experience preferred
- Knowledge of financial services products and services, a plus.
Compensation
- We offer our employees a robust compensation package!
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This listing is sourced directly from Alliedsolutions's careers page and normalized into a canonical job model.