Old Dominion Freight Line, Inc.
Project Specialist
Thomasville, NC · Full-time
Sponsorship not specifiedDetected 2 days ago
NegotiationOutbound SalesExcelCustomer SupportResearchLeadershipCommunicationMicrosoft Office
About the role
- Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES?
- Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment?
- Interact with customer by phone and email to provide information regarding OD Special Project shipping options and ensure the best customer service possible.
Responsibilities
- Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner
- Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated
- Training and growth opportunities to build a career
Requirements
- 5 years of customer service experience in a transportation company
- Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
- Proven negotiation abilities
- Knowledge of performance evaluation procedures
- good knowledge of additional languages desired
- Proficiency with Office programs, such as Outlook, Excel, and Word
Skills
- Strong phone and verbal communication skills along with active listening skills
- Excellent organizational and leadership skills
Compensation
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
Company info
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication "scripts" when handling different topics
- Build sustainable relationships and engage customers, both internal and external, by going the extra mile
- Accept ownership for effectively resolving customers' issues, complaints, and inquiries
- Work closely with central dispatch, managers, and operations to accommodate customers' needs
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