Genpact

Genpact

Front Line Manager - S&M - Customer Success 4B

3409-G-LLC: Wilkes-Barre, USA

Sponsorship not specified$41k-$51kDetected 7 days ago
Agentic AIProject ManagementAgileCRMSupply ChainProcess ImprovementOnboardingCustomer SuccessMentoringCertified ScrumMaster

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.

Third-party placement is common here

56% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 30 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: General Electric · Morgan Stanley · Boehringer Ingelheim

Green-card follow-through: 90%

Of 10 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 492 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 41% of its 37 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Files H-1B transfers

56 transfer filings in the last year, covering 56 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Serve as the primary liaison between sales personnel, brokers, distributors, customers, and internal teams to investigate, resolve, and respond to inquiries and issues.
  • Ensure accurate processing, shipping, and invoicing of customer orders while aligning training and operational functions with business goals.

Responsibilities

  • Evaluate individual and team performance to ensure training programs meet business needs, improve performance, and maintain compliance deliverables.
  • Drive digital transformation initiatives within the function, leveraging tools like Digital Genome to optimize processes.
  • Maintain and update SOPs, profiles, dashboards, and compliance metrics, ensuring sign-offs and periodic reviews are completed accurately.
  • Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter

Requirements

  • English (Required), English (Required), French (Required), French (Required)
  • Language Proficiency -
  • Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
  • Certifications
  • Certified Scrum Master (CSM) - Project Management Latin AmericaProject Management Latin America, Six Sigma Green Belt Certification - American Society for Quality (ASQ)American Society for Quality (ASQ)
  • Required Skills
  • Customer Experience (CX), Customer Relationship Management (CRM), Oracle Customer Experience (CX), Sales Order Management, Supply Chain Planning (SCP)
  • Language
  • Proficient - C2
  • Additional Job Location -
  • Job Type
  • Master Skill List -

Compensation

  • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Benefits

  • Collaborate with Operations and external stakeholders to design and implement training programs, including new hire onboarding, OJT, and learning paths.
  • Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Company info

  • Job Description Responsibilities: Serve as the primary liaison between sales personnel, brokers, distributors, customers, and internal teams to investigate, resolve, and respond to inquiries and issues.
  • Manage assigned customer accounts, providing support for order fulfillment and acting as the point of contact between customers, sales, and internal departments.

Visa & Work Authorization

  • nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation
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This listing is sourced directly from Genpact's careers page and normalized into a canonical job model.